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Meeting Planner

Oak Ridge Hotel & Conference Center
Job Description
Meeting Planner / Conference Planner
The Sales & Marketing department at Oak Ridge Hotel & Conference Center is responsible for soliciting group business that enables the hotel to meet and/or exceed revenue goals in rooms, food and beverage and meeting activities.
 
The Conference Services Manager will contribute to the hotel’s success by coordinating details for conferences/meetings/events.  They will offer personalized solutions for our clients and work with our operations team to make sure we exceed our client’s expectations.
 
Summary of Responsibilities
  • Plan and execute all events at hotel
  • Ensure all details of each program are planned/executed/communicated successfully
  • Display excellent creative skills to provide innovative setups and menu selections
  • Provide expert knowledge of audio visual equipment and recreational activities
  • Respond to all guests' requests in a timely, professional manner and with a sense of urgency
  • Thorough knowledge of sales techniques to create upselling opportunities and optimize room rental charges
  • Monitor group room blocks and pick up, generate detailed resumes for operations
  • Create group resumes and banquet event orders outlining all group details
  • Attend weekly meetings ensuring that other hotel departments understand their roles in executing a successful event
  • Communicate last minute changes of all events to hotel staff and ensure operational follow-up
  • Implement effective methods to ensure exceeding meeting planner satisfaction scores
  • Work with outside vendors to ensure client satisfaction for all events/groups
  • Perform other tasks as directed by superior
Qualifications
  • Minimum 1-2 years of experience in conference/meeting coordination is required
  • Bachelor’s degree, Hotel/Restaurant Management is preferred
  • Candidates should be extremely detail-oriented, organized, efficient, diplomatic and calm
  • Must be professional, enthusiastic and a strong team player
  • Excellent customer service skills, refined verbal and written communication skills
  • Ability to multi-task numerous groups/events at one time
  • Proven ability to meet deadlines in a fast paced work environment
  • Proficient with Microsoft operating systems, knowledge of Delphi is preferred
  • Ability to work flexible schedule
  • Ability to work with little supervision
Salary + quarterly bonus program
 
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