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Showroom Representative

Renewal by Andersen
Job Description
  • Question & listen to customers; identify the customer's wants, needs, set agenda to obtain desired results, ensure that all homeowners can meet for reasonable amount of time; solicit assistance from other team resources as appropriate to ensure customer is served appropriately. Obtain and input all essential appointment information correctly. 
  • Provide information to customers regarding RbA products and the sales process.  Guide customers through the showroom; determine to what extent we can help them; follow the RbA Methodology for obtaining/setting a sales appointment. Fulfill appointment conversion goals within stated guidelines
  • Assume responsibility, including follow-up, for all problem resolution and customer satisfaction within your responsibility and authority. Respond to customer inquiries for information and/or service in a timely and accurate
  • Maintain showroom environment, including stocking and preparing marketing literature, stocking supplies and samples; maintain displays; Assist in the execution of showroom events and/or local events; Support Recruiting Practices.    
  • Provides timely tracking and entering of marketing data into corporate database (i.e. sweepstakes, leads, etc.)
  • Preform administrative duties including: filing paperwork, communicating effectively on a daily basis, collecting and issuing payment information, and organizing data within Microsoft Excel. 
  • High school diploma or equivalent; post-high school education preferred
  • Customer Service experience required
  • Ability to sort, analyze, and compute data into Microsoft Excel
  • Detail oriented
  • Demonstrated interpersonal, listening and questioning skills
  • Customer focused, results oriented, strong work ethic, professional phone etiquette
  • Ability to manage multiple tasks concurrently
  • Ability to lift 20 pounds
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